Security
We’re licensed as an Electronic Money Institution, meaning our security measures tightly align with the Financial Conduct Authority’s rules on the protection of client funds.
We invest heavily in our technology and compliance processes to ensure the security of our clients’ accounts is watertight.
Speak with a Privalgo representative to find out more about our security measures.
Compliance
Our reputation is something we take pride in. And we go to great lengths to protect that reputation.
We always conduct our business in line with the rules and principles of our regulator, the FCA. We have implemented and maintain robust systems and controls to ensure that our clients’ assets are protected.
Our experienced compliance team has more than 25 years’ experience working within Financial Conduct Authority authorised and regulated firms.
Our standards are high, and we never shirk from scrutiny. We engage an external compliance consultancy to carry out rigorous annual audits. This way, we can make sure we are complying to all the Financial Conduct Authority’s regulations and adhering to the industry’s best practices.
We are regulated by the Financial Conduct Authority as an Electronic Money Institution under the Electronic Money Regulations (2011).
Our FCA Firm Reference number is 900887.
View our complaints policy
Cybersecurity
At Privalgo, your security is our top priority. We are committed to ensuring
We use state-of-the-art technology to identify cyberattacks and prevent them
We also have a mandatory two-step authentication process
How you can keep your Privalgo account secure
Your security is paramount to us and, together, we can help keep your information safe by following the steps below:
Tips to protect your Privalgo account:
- Create unique passwords for your Privalgo account and other online services. A strong password typically includes a combination of letters (both uppercase and lowercase), numbers, and special characters.
- Be cautious of unsolicited emails, messages, or phone calls asking for your personal information. Always verify the authenticity of the communication by contacting us directly through our official channels.
- Ensure that your computer, smartphone, and other devices are protected with the latest antivirus software and updates.
- Avoid using public Wi-Fi for financial transactions whenever possible.
- Regularly check your accounts for any suspicious activity. If you notice anything unusual, report it to us immediately.
Privalgo employees will never ask you for:
- Your passwords.
- Your full bank account details, PIN, or Authy code.
- Remote access to your computer or mobile device.
- Personal information via unofficial channels like WhatsApp: Any request for sensitive information will always be made through official Privalgo communication channels.
- Immediate action under threat or a sense of urgency: Genuine Privalgo requests will always allow you time to verify their authenticity.