Select Page

25 Eastcheap 2nd Floor
London EC3M 1DE
United Kingdom

+44 (0) 20 3880 0575

help@privalgo.co.uk

Office Hours
Monday - Friday
8:00am - 5:30pm

Let's talk currency

Thanks for submitting your enquiry.

A Privalgo representative will be in touch with you shortly.

25 Eastcheap 2nd Floor
London EC3M 1DE
United Kingdom

+44 (0) 20 3880 0575

help@privalgo.co.uk

Office Hours
Monday - Friday
8:00am - 5:30pm

Frequently Asked Questions

New to Privalgo and have some questions?

Hopefully we can answer them below.

How do I get in touch with Privalgo?

Privalgo’s office hours are Monday-Friday 8am-5.30pm...

Privalgo’s office hours are Monday-Friday 8am-5.30pm 
Call us on +44 (0) 20 3880 0575 
Email us at help@privalgo.co.uk
Book an appointment here

How safe is my data?

Privalgo Limited is registered with the UK’s Information Commissioner Office...

Privalgo Limited is registered with the UK’s Information Commissioner Office as a Data Controller (registration number ZA464106). Our use of your data is strictly controlled and subject to the Data Protection Act 2018. 

Where can I see my details?

All details of your transfers and trading history are accessible via our client portal...

All details of your transfers and trading history are accessible via our client portal. Our customised reporting allows you to easily find what you need.  

How do I send money to Privalgo?

Funding your Privalgo account is easy to do...

Funding your Privalgo account is easy to do. Simply set up your account and instruct your bank to send us the funds you need to convert. 

How long does it take to set up an account?

Setting up an account requires just few steps and takes minutes...

Setting up an account requires just few steps and takes minutes. If you have any issues in setting up, our Relationship Managers are on hand to guide through the process. 

What if I don’t have a foreign bank account?

As a registered e-money institution, we can hold on to your funds...

As a registered e-money institution, we can hold on to your funds. This can be invaluable if you want to transfer money at a favourable rate but do not yet have foreign bank account. Our clients can hold money in a Privalgo e-wallet for delivery on a later date.  We are also able to pay individuals and businesses directly. 

What details will you need from me?

We will need some personal details and a form of identification, such as a passport...

We will need some personal details and a form of identification, such as a passport. For security reasons, we will also need evidence of the source of the funds you wish to transfer. 

When is the best time to make a transfer?

Privalgo’s clients can use our Relationship Managers for expert guidance on the currency markets...

Privalgo’s clients can use our Relationship Managers for expert guidance on the currency markets.   Your Relationship Manager will be able to discuss your requirements, timeframe and chosen currency pair. From there, they will be able to guide you on your foreign exchange strategy, which will include the best time to make a transfer.

Can I protect my exchange against market movement?

Yes, you can. We offer a number of tailored solutions...

Yes, you can. We offer a number of tailored solutions to help our clients do exactly that. For example, we offer solutions to hedge against market volatility. Or there’s our Market Order solutions, which can help you achieve a more attractive rate in the market.  Read about these solutions and more here

What is the minimum/maximum amount I can transfer?

The minimum transfer we do is £5,000...

The minimum transfer we do is £5,000. There is no limit to the maximum transfer you can make. 

Do you have any hidden fees?

No, we do not...

No, we do not.  In the name of complete transparency, we clearly display the rates at which we buy currencies as well the rates at which we sell them to our clients. 

How do I register with Privalgo?

Registering with Privalgo takes just minutes...

Registering with Privalgo takes just minutes. Find out more here.

Who owns Privalgo?

Privalgo is a privately owned institution...

Privalgo is a privately owned institution. All details of the founders and directors can be found here.  

Why do you need my ID?

All client data is stored safely and securely at all times...

We ask for our clients’ ID as a matter of security. We need to make sure our clients are who they say they are.  All client data is stored safely and securely at all times. We comply with strict GDPR data protection laws.  

Where can I send money with Privalgo?

Privalgo can send money to most countries as long as it is not a sanctioned jurisdiction...

Privalgo can send money to most countries as long as it is not a sanctioned jurisdiction. We can help you exchange funds into over 40 currencies. Please get in touch and one of our Relationship Managers — they can talk you through our capabilities. 

Is Privalgo a bank?

Privalgo is not a registered bank. We are an e-money institution...

Privalgo is not a registered bank. We are an e-money institution.  We do, however, offer certain services that are similar to those of banks. For example, we have an E-Wallet. Our clients can use their Privalgo E-Wallet to hold funds for as long as they need and have them delivered on a later date. 

Is my money safe with Privalgo?

Privalgo’s technology team have implemented and practice robust and market-leading cybersecurity processes...

Privalgo’s technology team have implemented and practice robust and market-leading cybersecurity processesThis includes, but is not limited to, multi-layered logins and two-step authentication to be used by both our clients and staff. 

Is Privalgo trustworthy?

Yes. Privalgo is regulated by the Financial Conduct Authority (FCA)...

Yes. Privalgo is regulated by the Financial Conduct Authority (FCA) as an Electric Money Institution. Our compliance team has more than 25 years’ experience working within FCA authorised and regulated firms.  Following the Financial Conduct Authority’s strict Business rules, Privalgo segregates client money from the firm’s money.   We also safeguard our clients funds at Tier 1 UK Banks to provide added peace of mind.   If you’re still unsure, speak to one of our Relationship Managers or read through our client reviews. 

How quickly will the money reach my account?

We begin processing payments immediately after we’ve received them...

We begin processing payments immediately after we’ve received them. But due to the banking system, the delivery of funds can be affected by the currencies and the countries involved. The speed of the process can also be affected by whether the order is made on a weekend or a bank holiday.   In most cases, your money will be in your account the same day, subject to meeting our cut-off times.   Privalgo’s offices are open 8am to 5:30pm Monday to Friday and our client portal, Insight, can be used to make transfers 24/7.  Our Relationship Managers can help you plan your payments to avoid any further delays. 

How does Privalgo make money?

Privalgo makes money by taking a small percentage from the overall transaction...

Privalgo makes money by taking a small percentage from the overall transaction. Our clients can see exactly the price at which we buy currencies and the price at which we sell them. Everything is clear and transparent.  The percentage is not fixed for every transaction — it depends on the currencies you are trading and the amount of money you are converting.  Unlike banks and many foreign exchange brokers, we do not charge any hidden or flat fees. Get in touch with one of our Relationship Managers if you have any further questions. They’ll be happy to go into further detail. 

Am I getting the best exchange rate?

We endeavour to ensure our clients get the best rates possible...

We endeavour to ensure our clients get the best rates possible. Our clients have clear visibility over the rates provided. This way, they’re easily comparable to other foreign exchange brokers.

Speak to a Privalgo Representative

submission success

Thanks for submitting your enquiry.

A Privalgo representative will be in touch with you shortly.

Download Your Guide

Thank you for downloading

Find the best exchange rate today

info@privalgo.co.uk or +44 (0)20 3880 0575