How do I get in touch with Privalgo?
Privalgo’s office hours are Monday-Friday 8am-5.30pm...
Our team will be more than happy to help with any enquiry you have. Our office hours are Monday to Friday, 8am to 5:30pm. You can contact us in the following ways:
- Call us at +44 (0) 20 3880 0575
- Email us at hello@privalgo.co.uk
- Book an appointment here.
How is my data protected?
Privalgo Limited is registered with the UK’s Information Commissioner Office...
Privalgo Limited is registered with the UK Information Commissioner’s Office as a Data Controller (registration number ZA464106). Your data is strictly controlled and protected in accordance with the Data Protection Act 2018.
Where can I see my details?
All details of your transfers and trading history are accessible via our client portal...
All details of your transfers and trading history are accessible via our client portal. Our customised reporting allows you to easily find what you need.
How do I send money to Privalgo?
Funding your Privalgo account is easy to do...
Funding your Privalgo account is easy. Once you've set up your account, instruct your bank to send us the funds you need to convert. We’re here to help with any questions you may have.
How long does it take to set up an account?
Setting up an account requires just few steps and takes minutes...
Setting up an account takes just a few minutes and involves only a few steps. If you encounter any issues, our Relationship Managers are available to guide you through the process.
What if I don’t have a foreign bank account?
As a registered e-money institution, we can hold on to your funds...
As a registered e-money institution, we can hold on to your funds. This can be invaluable if you want to transfer money at a favourable rate but do not yet have foreign bank account. Our clients can hold money in a Privalgo e-wallet for delivery on a later date.
We are also able to pay individuals and businesses directly.
What details will you need from me?
We will need some personal details and a form of identification, such as a passport...
We will need some personal details and a form of identification, such as a passport. For security reasons, we will also need evidence of the source of the funds you wish to transfer.
When is the best time to make a transfer?
Privalgo’s clients can use our Relationship Managers for expert guidance on the currency markets...
Privalgo’s clients can use our Relationship Managers for expert guidance on the currency markets.
Your Relationship Manager will be able to discuss your requirements, timeframe and chosen currency pair. From there, they will be able to guide you on your foreign exchange strategy, which will include the best time to make a transfer.
Can I protect my exchange against market movement?
Yes, you can. We offer a number of tailored solutions...
Yes. We offer several tailored solutions to help our clients do just that. For example, we provide hedging options against market volatility. Additionally, our Market Order solutions can help you secure more favourable rates. Read about these solutions
here.
What is the minimum/maximum amount I can transfer?
The minimum transfer we do is £5,000...
The minimum transfer we do is £5,000. There is no limit to the maximum transfer you can make.
How do I register with Privalgo?
Registering with Privalgo takes just minutes...
Registering with Privalgo is easy and takes just minutes. Simply leave a few details and our expert onboarding team will do the rest. Get started
here.
Who owns Privalgo?
Privalgo is a privately owned institution...
Privalgo is a privately owned institution. All details of the founders and directors can be found here.
Why do you need my ID?
All client data is stored safely and securely at all times...
We ask for our clients’ ID as a matter of security. We need to make sure our clients are who they say they are.
All client data is stored safely and securely at all times. We comply with strict GDPR data protection laws.
Where can I send money with Privalgo?
Privalgo can send money to most countries as long as it is not a sanctioned jurisdiction...
Privalgo can send money to most countries as long as it is not a sanctioned jurisdiction. We can help you exchange funds into over 40 currencies. Please get in touch and one of our Relationship Managers — they can talk you through our capabilities.
Is Privalgo a bank?
Privalgo is not a registered bank. We are an e-money institution...
Privalgo is not a registered bank. We are an e-money institution.
We do, however, offer certain services that are similar to those of banks. For example, we have an E-Wallet. Our clients can use their Privalgo E-Wallet to hold funds for as long as they need and have them delivered on a later date.
Is my money safe with Privalgo?
Privalgo’s technology team have implemented and practice robust and market-leading cybersecurity processes...
Privalgo’s technology team have implemented and practice robust and market-leading cybersecurity processes. This includes, but is not limited to, multi-layered logins and two-step authentication to be used by both our clients and staff.
Is Privalgo trustworthy?
Yes. Privalgo is regulated by the Financial Conduct Authority (FCA)...
Yes. Privalgo is regulated by the Financial Conduct Authority (FCA) as an Electric Money Institution. Our compliance team has more than 25 years’ experience working within FCA authorised and regulated firms.
Following the Financial Conduct Authority’s strict Business rules, Privalgo segregates client money from the firm’s money and these funds are safeguarded at Tier 1 UK Banks.
If you’re still unsure, speak to one of our Relationship Managers or read through our client reviews. How quickly will the money reach my account?
We begin processing payments immediately after we’ve received them...
We process payments immediately upon receipt. However, delivery times can be affected by the currencies and countries involved, and whether the order is placed on a weekend or bank holiday. In most cases, your money will be in your account the same day, provided you meet our cut-off times. Privalgo’s offices are open from 8am to 5:30pm, Monday to Friday, but our client portal is available for transfers 24/7. Our Relationship Managers are also available to help you plan your payments and avoid any potential delays.
How does Privalgo make money?
Privalgo makes money by taking a small percentage from the overall transaction...
Privalgo makes money by taking a small percentage of each transaction. You can see the exact prices at which we buy and sell currencies, ensuring complete transparency. The percentage varies depending on the currencies traded and the amount being converted. Unlike banks and many foreign exchange brokers, we do not charge any hidden or flat fees. If you have any further questions, please contact one of our Relationship Managers who will be happy to provide more details.
Will I get the best exchange rate with Privalgo?
We endeavour to ensure our clients get the best rates possible...
We are committed to providing our clients with the best possible rates. As a Privalgo client, you'll have clear visibility of how our rates compare to those offered by banks and other foreign exchange brokers.
