In this instalment of People of Privalgo we meet Daniel Fozard, a Relationship Manager and integral part of the Privalgo front of house team. He’s certainly creating an impression in his first year with exceptional feedback from a raft of clients.
You, in two lines
I’m late twenties and grew up in the commuter belt of Buckinghamshire. I studied Economics at Plymouth University – I had to choose between that discipline and architecture which I still class as a passion. I also love boxing – that phrase has sure got a ring to it! And such is my devotion to work I passed the chance of watching the Tyson Fury and Deontay Wilder fight in Las Vegas. But with me, work always comes first.
Your Privalgo career to date
I started at Privalgo in December 2019. I’m a private dealer focusing on our individual clients, assisting them in their currency exchange requirements, providing a tailored approach to maximise their transactions and secure the best rates of exchange.
I’ve worked in FX for over four years at a competitor. I love the dynamic, fast moving nature of the industry and how it’s driven by cutting-edge tech. It’s an area that interests me and I feel so lucky that I am able to forge a career in it.
How do you take reviews? Do they effect the way you deal with people?
As well as giving me their custom, clients are also giving me their trust – so yes, it’s personal. And I really get it, behind every transaction is a personal story and I am part of that journey with the client. So service and customer satisfaction are a huge part of my job. I am confident in delivering results but developing the relationship is equally important.
The secret of your success?
The key thing is understanding why a client has chosen Privalgo (there’s are a raft of other FX suppliers out there). And then it comes down patience, empathy and understanding how to you use your experience and expertise and the tech tools to assist their clients in realising their dreams. The email or phone call with positive feedback is always a magical moment. And I learn from mistakes – they never happen twice.
Privalgo highlight that made you laugh?
Third day in the job was the Christmas party, a truly memorable night. I mean how lucky was that, getting to meet the team and enjoy their company on a personal level! From that moment I knew I had made a great move.